Shannon D. Smith
Expertise Translation & Learning Transfer Facilitator
You want to hire a team member, delegate client work, or build an AI workflow. Suddenly you realize you know what to do, but explaining how you do it is much more difficult than you expected. Your expertise has become invisible.
I help experts and practitioners turn what only they can do into products, services or systems they sell and scale without their constant involvement.
My background includes more than a decade of designing learning and knowledge systems. I hold master's degrees in Instructional Design and Industrial-Organizational Psychology, as well as the Certified Professional in Talent Development (CPTD) credential from the Association for Talent Development (ATD).
Services
The Expertise Excavation Audit™ is a structured diagnostic engagement that evaluates how well your organization captures, communicates, and transfers expertise. Many organizations believe they have a training problem when the real issue is that critical expertise has never been made visible.
