Serge Billiouw

Most GenAI and agentic-AI programs stall between proof of concept and production. I help mid-market and enterprise organizations close that gap — with the operating model, governance, and data foundation to make it stick.

At Breezeline, I built a 20-person data function from the ground up — replacing 7-day reporting cycles with real-time dashboards across 40 business domains, on a unified data platform that connected legacy systems and external partners. The team covered the full stack: ETL, analytics, BI, and ML.

For a large-scale call center operation, I deployed AI-powered quality monitoring, increasing coverage from 20 supervised calls per week to full coverage of every call in near real time. Every agent now receives weekly performance feedback grounded in actual data, not sampling.

Deep telco background, also comfortable in regulated environments where governance and auditability aren't optional.

Member of Toptal's top 3% network of Data/AI consultants — vetted for technical