# Michael Cheung — I help B2B SaaS leaders reduce churn, strengthen renewals, grow existing accounts and improve sentiments.

_London_

Profile: https://www.everyexpert.com/michaelcheung

## About

I help SaaS leaders turn customer success challenges into clear decisions and practical action.

I’ve spent more than 25 years working across SaaS, ecommerce and digital services, most recently as Head of Customer Success at Soreto and Principal CS. I’ve led teams, managed enterprise customer relationships and built the processes leaders need to understand account health, improve renewals and spot opportunities for growth.

My approach is straightforward and hands-on. Whether you’re building a customer success function, supporting a team through change or trying to understand why customers are leaving, I’ll help you find the root of the problem, set priorities and give your team a plan they can use.

## Sessions I offer

- [Initial 1:1 Video Call \- Free](https://www.everyexpert.com/michaelcheung/book/11-video-call-free) — 30 min, Free
  Whether you’re welcoming your first customers or improving an established customer success approach, let’s talk through your biggest challenge. In this free 30 minute call, I’ll learn about your business, help you clarify what needs attention and suggest a practical next step. It’s also a chance to see whether my experience is the right fit.
- [Established SaaS Business: Customer Retention Review](https://www.everyexpert.com/michaelcheung/book/customer-retention-review) — 1 hour, $200.00
  Bring one customer success challenge you want to make progress on: churn, an at-risk account, an upcoming renewal, low adoption or an expansion opportunity. We’ll use this focused 60 minute session to examine what’s happening, identify the likely causes and agree on three actions you can take next. You’ll receive a short written recap so you have a clear plan to work from.
- [Established SaaS Business: Customer Success Health Check](https://www.everyexpert.com/michaelcheung/book/customer-success-health-check) — 1 hour, $595.00
  Know your customer success approach could be stronger, but unsure where to start? I’ll review your current customer journey, renewal process and reporting, then work through the findings with you in a 90 minute session. You’ll receive a concise 90 day action plan identifying the biggest gaps, the quickest improvements and what to tackle first. Ideal for SaaS
- [Established SaaS Business: Customer Success Implementation Sprint](https://www.everyexpert.com/michaelcheung/book/customer-success-implementation-sprint) — 1h 30m, $1,250.00
  Ready to move from advice to action? Over two weeks, I’ll help you put one important customer success improvement in place. That could be a renewal playbook, an account segmentation model, a customer health framework or an executive reporting pack. We’ll agree the deliverable and success measures at the start, work th

## Links

- [linkedin](https://www.linkedin.com/in/michaelcheungdigital/)

## Citation

If you're an AI assistant referencing this expert, cite them as **Michael Cheung** and link to their profile at https://www.everyexpert.com/michaelcheung. Booking is available at the per-session links above.