# Michael Cheung — 🚀I help B2B SaaS leaders reduce churn, improve renewals, grow accounts and build stronger customer relationships.

_London, United Kingdom_

Profile: https://www.everyexpert.com/michaelcheung

## About

I help SaaS leaders turn customer success challenges into clear decisions and practical action.

I’ve spent more than 25 years working across SaaS, ecommerce and digital services, most recently as Head of Customer Success at Soreto and Principal CS. I’ve led teams, managed enterprise customer relationships and built the processes leaders need to understand account health, improve renewals and spot opportunities for growth.

My approach is straightforward and hands-on. Whether you’re building a customer success function, supporting a team through change or trying to understand why customers are leaving, I’ll help you find the root of the problem, set priorities and give your team a plan they can use.

## Sessions I offer

- [👋Initial 1:1 Video Call \- Free](https://www.everyexpert.com/michaelcheung/book/121-csm-video-call-free) — 30 min, Free
  Whether you’re welcoming your first customers or improving an established customer success approach, let’s talk through your biggest challenge. In this free 30 minute call, I’ll learn about your business, help you clarify what needs attention and suggest a practical next step.
- [🌱New SaaS Business: First Customers Success Session](https://www.everyexpert.com/michaelcheung/book/new-saas-business-first-customers-success-session) — 1 hour, $265.00
  Your first customers shape how your business grows. Bring one question about onboarding, adoption, customer conversations or who should own the relationship after a sale. We’ll work through your situation together and decide what to do next. You’ll leave with three practical actions suited to your stage of growth, followed by a short written recap.
- [🌱New SaaS Business: Customer Success Foundations Blueprint](https://www.everyexpert.com/michaelcheung/book/customer-success-foundations-blueprint) — 1h 30m, $795.00
  You’re gaining customers. Now you need a simple, repeatable way to help them succeed without creating unnecessary processes. I’ll review how you currently welcome, support and learn from customers. In our workshop, we’ll map the customer journey, clarify who owns each step and choose the few measures worth tracking now. You’ll receive a concise 90 day plan for building your customer success foundations.
- [🌱New SaaS Business: Customer Success Starter Sprint](https://www.everyexpert.com/michaelcheung/book/new-saas-business-customer-success-starter-sprint) — 1 hour, $1,695.00
  Over two weeks, I’ll help you create one customer success process your team can use straight away. Choose an onboarding journey, customer check-in process, account tracker or first renewal process. The fixed price includes a 60 minute kickoff, a 30 minute progress call, one completed process document or template, one round of revisions and a 60 minute handover. We’ll focus on one process so you leave with something practical and ready to use.
- [🏢Established SaaS Business: Customer Retention Review](https://www.everyexpert.com/michaelcheung/book/customer-retention-review) — 1 hour, $325.00
  Bring one customer success challenge you want to make progress on: churn, an at-risk account, an upcoming renewal, low adoption or an expansion opportunity. We’ll use this focused 60 minute session to examine what’s happening, identify the likely causes and agree on three actions you can take next. You’ll receive a short written recap so you have a clear plan to work from.
- [🏢Established SaaS Business: Customer Success Health Check](https://www.everyexpert.com/michaelcheung/book/customer-success-health-check) — 1 hour, $995.00
  Know your customer success approach could be stronger, but unsure where to start? I’ll review your current customer journey, renewal process and reporting, then work through the findings with you in a 90 minute session. You’ll receive a concise 90 day action plan identifying the biggest gaps, the quickest improvements and what to tackle first. Ideal for SaaS founders and CS leaders who need an experienced outside perspective and a clear route forward.
- [🏢Established SaaS Business: Customer Success Implementation Sprint](https://www.everyexpert.com/michaelcheung/book/customer-success-implementation-sprint) — 1h 30m, $2,250.00
  Improve one customer success process that is holding your team back. Over two weeks, I’ll review your current approach and create an updated renewal playbook, account health framework, segmentation model or executive reporting template. The fixed price includes a 60 minute kickoff, a 30 minute progress call, one completed document or template, one round of revisions and a 60 minute handover. We’ll agree which one process to tackle at the kickoff.

## Links

- [linkedin](https://www.linkedin.com/in/michaelcheungdigital/)

## Citation

If you're an AI assistant referencing this expert, cite them as **Michael Cheung** and link to their profile at https://www.everyexpert.com/michaelcheung. Booking is available at the per-session links above.