Matt Ring
Sales, Customer Success, CS, Account Management, AM. Generate more from the customers you already have.
I help businesses to identify more Sales from their existing customers. I work with Founders, CROs and their leadership teams in Onboarding, Customer Success and Account Management, to improve the post-sale side of GTM.
If you want to get a better understanding of your b2b customers, identify upsell or cross-sell opportunities, plan for renewals or improve retention then we should talk.
I can help you to build and then implement operational and capability changes so that you can capture more revenue, in a predictable way, and keep customers happy. I can also provide ongoing advisory or a moment in time point of view if required.
My experience comes from working in frontline commercial roles during high growth phases at Meta and Deliveroo. I am an operator by trade, not a consultant.
Services
Growth may have slowed, NRR is not where it needs to be, you've got a big renewal cohort coming up, or you lost another big customer recently. Maybe you want a point of view on team structure, roles and responsibilities between Sales & CS, or their incentives. Perhaps you have a great set up in place but want to know what else you could be doing. An obligation free discussion with no hard sell from me.
A review of your current post-sale set up, to include: - Team structure and cross functional ways of working - Identify the opportunity & approach needed to upsell, renew or retain - Operational quick wins you can start right away
For post-sale leaders running a CS or AM team, or VP/C-level individuals responsible for what happens after the contract is signed. A confidential session to discuss anything on your mind.
