Marc Vigano

Over 20 years in French hospitality training and international operations—I worked as an Executive Chef and Front-of-House Manager across Europe and the U.S., then moved into full-time consulting. Now I help resorts, hotels, restaurants, and tourism businesses through mystery guest audits, service evaluations, and operational recommendations that actually get implemented.

My work covers the real drivers of guest satisfaction: food & beverage management, service standards, staff training, and operational consistency. I evaluate properties firsthand, spot what guests notice, and provide practical advice on the details that move online reviews and loyalty.