Lee Chapoton

Marketing & Operations Advisor | Business Ops, Customer Success, Automation & AI

Book a session

Your website isn't converting. Your onboarding is quietly losing customers. Or your business runs on too many disconnected tools, and you can't see what's actually broken.

I help small and mid-sized businesses find out, fast and without the fluff.

  • Website and marketing audits: what's leaking leads and what to fix first
  • Email campaigns: promotions, re-engagement, newsletters
  • Copywriting: website, landing page, and email copy built to convert
  • Marketing strategy: a straight-talk second opinion
  • Operations reviews: your lead-to-customer engine, mapped and prioritized
  • Onboarding and retention audits: keeping the customers you've already won

A master's in internet marketing, a bachelor's in web design, and fourteen years in the Air Force taught me to see the whole picture, not one piece of it.

Clear answers, fast turnaround, and honest feedback. No jargon, no upsell. Let's talk about what's costing you the most.

Victoria, BC Canada
Business Strategy & Consulting

Services

Ask Me Anything

Not sure where to start, or just have one quick question? This is a short, open-agenda call — no fixed structure, no prep required. Ask me anything about your marketing, ops, or customer experience, or use it to get a feel for how I work before booking something bigger. This is a live conversation only. No written report or follow-up notes. Best for a fast gut-check or a first conversation, not a full audit.

15 min$45.00
Operational Quick Scan

A 30-45 minute live call to find the single biggest operational blocker holding your business back — the real constraint, not the symptom you assumed it was. You'll leave with a plain-language read on what it is, plus a written checklist of who legally owns your core digital assets (domain, listings, ad accounts, analytics) — a surprising number of businesses don't.

45 min$125.00
Operational Clarity Session

A 90-minute structured interview covering how your business actually runs: operational friction, founder dependency, workflow, client experience, visibility, team alignment, and AI readiness. You'll leave with a short written summary identifying your top 3 priorities, in the order that actually fixes things — stabilize first, then simplify, then delegate, not the reverse.

1h 30m$397.00