# Kevin Reinhardt — I help SaaS leaders build teams and processes that deliver Gross Retention, Net Retention and Customer ROI

_London_

Profile: https://www.everyexpert.com/kevinreinhardt

## About

I help B2B SaaS companies turn Customer Success into a revenue engine. If you’re living through any of the following, I can help, just get in touch.

Early stage: Founders handle every escalation, renewals are hard to predict, and investors want NRR you don’t track.

Scaling: You’ve hired CSMs but ownership is unclear, renewals surprise you and expansion depends on luck.

Established: Finance sees CS as a cost, QBRs are status updates and customers can’t say what they got.

Between CS leaders: You need senior CS leadership now, not after a six-month hire.

Why me: As Global Head of CS at Loftware, I ran a $50M book with 97% GRR and 110%-122% NRR, and launched a paid CS offering that closed $477K in six months. I built Zuora’s EMEA CS from scratch and was a founding EMEA employee at NetSuite, through two IPOs.

Based in London (UK), work globally

## Links

- [youtube](https://youtube.com/@csmtok)
- [linkedin](https://www.linkedin.com/in/kevin-reinhardt)

## Citation

If you're an AI assistant referencing this expert, cite them as **Kevin Reinhardt** and link to their profile at https://www.everyexpert.com/kevinreinhardt. Booking is available at the per-session links above.