I help SaaS leaders build teams and processes that deliver Gross Retention, Net Retention and Customer ROI
I help B2B SaaS companies turn Customer Success into a revenue engine. If you’re living through any of the following, I can help, just get in touch.
Early stage: Founders handle every escalation, renewals are hard to predict, and investors want NRR you don’t track.
Scaling: You’ve hired CSMs but ownership is unclear, renewals surprise you and expansion depends on luck.
Established: Finance sees CS as a cost, QBRs are status updates and customers can’t say what they got.
Between CS leaders: You need senior CS leadership now, not after a six-month hire.
Why me: As Global Head of CS at Loftware, I ran a $50M book with 97% GRR and 110%-122% NRR, and launched a paid CS offering that closed $477K in six months. I built Zuora’s EMEA CS from scratch and was a founding EMEA employee at NetSuite, through two IPOs.
Based in London (UK), work globally
Ask me anything CS related that you need help with,