I help nonprofits and small businesses develop leadership, improve operations, and make sense of contact center metrics.
I'm a management consultant and Lean Six Sigma Black Belt who works with nonprofits and small businesses on operational assessments, workflow analysis, technology adoption, and contact center performance. I founded Impact Work Solutions to bring research-informed, evidence-based approaches to leadership and operational improvement.
Is a recurring operational problem consuming time, increasing costs, or frustrating your staff and customers? Bring a specific concern, and we’ll examine how the work gets done, explore possible contributing factors, and identify practical next steps. I draw on decades of operations leadership, program and process improvement experience, and Lean Six Sigma Black Belt training. This focused discussion can help you determine what to investigate or change and whether a deeper assessment would be u
Working through a leadership challenge of your own or within your organization? Bring a specific concern—communication, accountability, delegation, team conflict, or leading through change. Together, we’ll explore the situation, consider different approaches, and identify practical next steps suited to your role and organization. I draw on decades of leadership experience and graduate-level teaching and coaching with leaders ranging from new supervisors to CEOs, founders, and police chiefs.
Facing a leadership, operational, or contact center challenge? Let’s discuss what’s happening, what you want to improve, and whether my experience fits your needs. This introductory conversation helps us identify an appropriate next step. Detailed analysis, document review, and written recommendations require a separate engagement.