Charles Hughes
Operations Execution Architect | Former COO | Eliminating Operational Drift, Improving Margins & Scaling Service Firms
I help field service, telecom infrastructure, MSP, and security integration companies keep execution consistent as they grow.
I’ve run field operations for 25 years as a COO and operations executive at WilTel, Walgreens, Intrado, Acuative, and High Wire Networks, after serving as a U.S. Army First Sergeant. I’ve scaled multi-state technician workforces, integrated acquired field operations, and built hybrid W-2/1099 labor models (I helped design functionality for the WorkMarket platform).
Through Aligned Growth Solutions, I work with $15M–$75M companies as a fractional COO. My CULTIVATE Operating System™ finds and fixes “Operational Drift”: the gap between how leadership thinks the work gets done and what actually happens in the field.
Bring me your question on dispatch, Field Services, Hybrid Labor, contractor management, post-acquisition integration, or scaling without losing control. I’ve probably lived it.
Services
A brief introductory conversation to discuss your business, understand your operational challenges, and determine whether my experience and approach align with your needs. We'll explore whether a deeper advisory engagement or operational assessment makes sense for your organization.
Facing inconsistent execution, accountability gaps, margin pressure, or operational bottlenecks? In this focused executive consultation, we'll examine one specific operational challenge, explore potential root causes, and identify practical next steps. You'll gain an experienced COO's perspective on improving operational performance, strengthening accountability, and moving from reactive problem-solving toward consistent execution.
Complex operational challenges require more than quick fixes. This working session is designed for owners and executive leaders facing growth pressures, operational inefficiencies, leadership misalignment, workforce challenges, or inconsistent performance. We'll examine potential systemic issues and discuss practical strategies to strengthen execution, accountability, profitability, and scalability. You'll leave with clearer priorities and actionable next steps.
