I build Customer Success engines. Customers stay longer. Expansion becomes predictable. Teams perform.
I've built Customer Success functions from scratch at high-growth B2B SaaS companies—from early-stage to scaled enterprises across FinTech, HealthTech, and hospitality. I've led teams of 65, scaled CS through 4x ARR growth, cut renewal complexity by two-thirds, and reduced time-to-value by 50%.
Now I work fractionally through Double Wind Consulting, helping software companies assess their Customer Success gaps and build operating models that stick. I've worked with household names like McDonald's, CVS, Starbucks, and major financial institutions. I move fast—assess the situation, build the model, execute—leaving clients with sustainable solutions for churn, renewals, and onboarding.
A focused 60-minute working session for B2B SaaS leaders dealing with CS org design, segmentation, renewal process, or churn. Come with a specific problem. Leave with a clear direction.