Brad Meiller
I help companies optimize efficiencies and identify hidden costs in their Customer Experience Journey
I’m a global customer experience, operations, and vendor strategy leader with more than 20 years of experience building, transforming, and scaling contact center and customer support organizations. Across multiple companies, I’ve delivered millions of dollars in savings through strategic sourcing, vendor consolidation, contract negotiations, workforce optimization, and operational redesign.
My work has also driven measurable improvements across critical KPIs, including service levels, customer satisfaction, sales performance, quality, efficiency, and cost to serve. I’ve led global teams, developed high performing leaders, and built governance models that create stronger accountability and better business outcomes.
I also help organizations modernize through AI, automation, analytics, CRM, and contact center technology, with a focus on improving both the customer experience and the economics behind it.
Services
Let’s talk about your business, what’s working, and where you need support. We’ll review your goals and challenges across customer experience, contact center operations, or outsourcing, explore where I can add value, and determine whether working together makes sense. Bring a specific project or just the problem you’re trying to solve.
Have a specific question about customer experience, contact center performance, or outsourcing? Send me your challenge and relevant context. I’ll respond with a personalized video sharing my assessment, practical recommendations, and next steps. Each Ask covers one focused question. Broader projects or detailed document reviews are best suited for a live consultation.
Get experienced leadership support for your customer experience, contact center, or outsourcing operations. This initial one month engagement includes up to 20 hours of advisory and project support at $250 per hour. Together, we’ll establish priorities, identify opportunities to improve performance and control costs, and move agreed actions forward.
