I help small businesses untangle broken processes and use systems, CRM and AI to make things simpler.
I help small businesses untangle the processes, systems and data that make everyday work harder than it needs to be.
My background spans business operations, CRM, process improvement, data and customer operations, so I tend to work across the gaps between teams, technology and the way work actually gets done.
I can help you understand what isn’t working, simplify processes, get more from systems such as CRM, and identify where automation or AI could genuinely save time or improve the customer experience.
I’m particularly useful when you know something needs fixing, but you’re not yet sure whether the answer is a better process, better use of the systems you already have, a new tool, or a combination of all three.
My approach is practical rather than technology-led: understand the problem first, then work out the simplest sensible way to solve it.
Bring me a process, system or operational problem that’s making your business harder to run than it should be. We’ll use the session to understand what’s going wrong, identify the likely causes and explore practical ways to improve it, whether that means simplifying a process, making better use of your CRM or other systems, or using automation or AI where it genuinely helps.